In fact, 80% of customers now view customer experience as being of equal importance to the products the company sells. With the importance of customer retention, it’s also worth noting that 91% of customers are likely to make repeat purchases with a company that provides positive experiences. When it comes to ROI and profitability, customer-centric companies are 60% more profitable than companies that don’t focus on that all-important customer experience.
These numbers clearly show that customer-centric approaches work, but how can you transform your business to put customers at the center of everything? How can you make your employees more productive and your customers happier?
The key to building a customer-centric culture: Combining your unified communications and contact center solutions
Excerpt :
In fact, 80% of customers now view customer experience as being of equal importance to the products the company sells.
Shares
Table of Contents
February 5, 2026 5:29 pm
The key to building a customer-centric culture: Combining your unified communications and contact center solutions
Suggested Blogs
Why Vertical Automation Is the Real Enterprise Growth Engine
Horizontal automation is everywhere. Vertical automation is where revenue, trust, and defensibility are actually built.
AI-Native Automation Is Rewriting How Work Gets Done
Automation is no longer about scripts and bots. It is about systems that think. This shift is redefining how enterprises operate.
Automation as a Competitive Weapon in Modern B2B
Automation is redefining competition by reshaping speed, pricing, and how B2B companies scale.
The Automation Blind Spot Enterprises Can’t Ignore
Why process intelligence and digital twins are redefining automation strategy and making ROI measurable.
