In fact, 80% of customers now view customer experience as being of equal importance to the products the company sells. With the importance of customer retention, it’s also worth noting that 91% of customers are likely to make repeat purchases with a company that provides positive experiences. When it comes to ROI and profitability, customer-centric companies are 60% more profitable than companies that don’t focus on that all-important customer experience.
These numbers clearly show that customer-centric approaches work, but how can you transform your business to put customers at the center of everything? How can you make your employees more productive and your customers happier?
The key to building a customer-centric culture: Combining your unified communications and contact center solutions
Excerpt :
In fact, 80% of customers now view customer experience as being of equal importance to the products the company sells.
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June 18, 2026 4:46 pm
The key to building a customer-centric culture: Combining your unified communications and contact center solutions
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